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Frequently Asked Questions

Tenbia FAQ — all your
Answers to Your Questions

Get detailed answers to all common questions about accounts, deposits, games, bonuses, and security — all on one page.

40+ FAQs In plain, simple Bangla Regular Updates Live Support Available
Account Deposit Withdrawal Bonus Games Security App

Account & Registration

Opening an account at Tenbia is quick and simple. All you need is an active mobile number or email address. Go to registration On the registration page and complete the form. You must be at least 18 years old and a Bangladeshi citizen.
  • An active Bangladeshi mobile number
  • Email address (optional but recommended)
  • 18 years of age or older
  • A strong password

Yes, after registration an OTP will be sent to your mobile number. Verifying with that OTP will activate your account. Identity verification (KYC) may be required later for withdrawals.

No. Under Tenbia's rules, each person may only hold one account. If multiple accounts are detected, all of them will be suspended and balances may be forfeited. Play fair — one account gives you access to everything.

On the login page Go and click the "Forgot Password?" link. Enter your registered mobile number or email — you'll receive an OTP. Verify the OTP and set your new password. The entire process takes just 2 minutes.

Yes, you can request to deactivate or delete your account at any time by contacting our support team. Make sure to withdraw your balance before requesting deletion. A Self-Exclusion option is also available under Responsible Gaming if you need a temporary break.

Deposits & Payments

Tenbia supports the most popular payment methods in Bangladesh. You can deposit easily using:
  • BKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer
  • Cryptocurrency (USDT, BTC)

The minimum deposit on Tenbia is just ৳200 BDT. The maximum limit depends on your payment method and account level. VIP members can deposit at higher limits. Contact support for more details.

Deposits via bKash, Nagad, and Rocket are typically credited instantly (within 1–5 minutes). Bank transfers may take 1–2 business days. Crypto deposits depend on network confirmation times.

Tenbia does not charge any deposit fees. However, your payment provider (such as bKash or your bank) may apply their own transfer charges. Check with your payment provider before making a deposit.
Tips: A special welcome bonus awaits on your first deposit — check the Bonus section before you deposit.

Withdrawals & Payouts

Log in and go to the "Withdrawal" section. Select your preferred method (bKash, Nagad, bank, etc.), enter the amount, and submit. KYC verification must be completed before your first withdrawal.

Mobile banking withdrawals (bKash, Nagad) are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Crypto withdrawals depend on network conditions. VIP members receive priority processing for faster payments.

The minimum withdrawal amount on Tenbia is ৳500 BDT. To withdraw bonus funds, the wagering requirements for that bonus must be met first. Please refer to the individual bonus terms for details.

If your withdrawal hasn't arrived within the expected timeframe, note your transaction ID and contact us via live chat or email support. Our 24/7 team will resolve it promptly.
Keep in mind: Withdrawals may be held up if your KYC verification is incomplete. Get it done first to avoid delays.

Bonuses & Promotions

Tenbia offers a variety of bonuses for both new and existing members:
  • Welcome Bonus — on your first deposit
  • Daily Login Bonus — log in every day to earn
  • Cashback Bonus — On weekly losses
  • Referral Bonus — Earn when you bring a friend
  • VIP Bonus — Points-based rewards at higher tiers
  • Seasonal Promotions — Special offers during festivals

Every bonus comes with its own Wagering Requirement. Typically, you need to wager the bonus amount a set number of times (e.g., ×10) before you can withdraw it. Always read the terms and conditions carefully when claiming a bonus.

Some bonuses are added automatically (such as the Daily Login Bonus), while others need to be claimed manually. To activate a deposit bonus, select the bonus code or option at the time of deposit. Full details on all bonuses can be found on the Promotions page.

Games & Betting

Tenbia has an extensive game library. You can enjoy:
  • Sports Betting — Bet on 30+ sports including cricket, football, and tennis
  • Slots — 500+ slot machine games
  • Slots — Classic & modern slots collection
  • Game Lobby — Live Casino & table games
  • Bingo — Multiplayer Bingo rooms

Yes, all games on Tenbia are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. Our game providers hold internationally recognised licences.

Sports In the Sports Betting section, you can place bets on cricket (IPL, BPL, World Cup), football (Premier League, La Liga), kabaddi, tennis, badminton, and 30+ other sports. Live Betting is also available, letting you place instant bets on matches in progress.

If your internet disconnects during a game, Tenbia's system saves the result of that round. Once you reconnect, you can view the outcome in your game history. Contact support if you experience any issues.

Security & Privacy

Yes, Tenbia uses 256-bit SSL encryption to keep all data secure. Your personal information, payment details, and gaming history are completely confidential. We do not sell or share your data with third parties. Our Privacy Policy Read.

Yes, Tenbia supports Two-Factor Authentication (2FA). Enable it from your account settings — you'll receive an OTP on your mobile each time you log in, adding an extra layer of security to your account.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and contact our support team. We will secure your account promptly.
Note: Avoid logging in on unfamiliar devices and always use a strong password.

Mobile App

On the download page Go to the download page and get the app for your device. Android users can directly download the APK file. iOS users can download it from the App Store.

Yes, the Tenbia app offers everything available on the website, plus extra perks like push notifications, fingerprint login, and faster loading. For mobile gaming, the app delivers the best experience.

If you're having trouble installing on Android, allow installation from "Unknown Sources" (Settings → Security → Unknown Sources). If the issue persists, our support team is available on live chat to walk you through it step by step.

Tenbia FAQ: Everything You Need to Know

Tenbia is one of Bangladesh's most popular online gaming platforms, with millions of players enjoying Sports Betting, slots, bingo, and Live Casino every day. New users often have lots of questions — this Tenbia FAQ page is designed to answer all of them in a clear, straightforward way.

From opening an account to making your first deposit, claiming bonuses, choosing games, and withdrawing your winnings — this FAQ is here to guide you every step of the way. Tenbia keeps everything transparent and straightforward so you can enjoy your gaming without any worries.

If you can't find the answer to your question here, our 24/7 live chat support is always ready to help. At Tenbia, we believe a happy player is the greatest reward — so don't hesitate to reach out to support whenever you need us.

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Why Tenbia Choose?

Key benefits of the platform trusted by millions of Bangladeshi gamers

100% Secure & Licensed

Tenbia operates under an international gaming licence. Your data is protected with 256-bit SSL encryption, and our systems undergo regular security audits.

Instant Deposits & Payouts

Instant deposits via bKash, Nagad, and other popular payment methods. VIP members enjoy priority payouts for faster access to their winnings.

A Massive Collection of Thousands of Games

Sports Betting to slots, bingo to Live Casino — all in one place. New games added every week.

Exciting Bonuses & Promotions

Welcome bonuses, daily login bonuses, cashback, and various promotions throughout the year. New members enjoy exclusive benefits.

Smart Mobile App

Optimized for Android and iOS. Fingerprint login, push notifications, and fast gameplay — all on your mobile.

24/7 Bangla Support

Live chat support in Bengali is available around the clock. Our expert team is ready to resolve any issue you have, fast.

No More Questions? Get Started Now!

Everything clear after reading the Tenbia FAQ? Don't wait — open your account today, claim your welcome bonus, and start playing. Bangladesh's best gaming experience is waiting for you.

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