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Responsible Gaming Policy

On Tenbia Responsible Play — Your safety is our priority

Gaming should be enjoyable — not a burden. Tenbia believes every player has the right to know their limits and enjoy gaming responsibly. Our tools and guidelines are here to help you maintain healthy gaming habits.

18+ only — gambling can be addictive
Setting Time Limits Deposit Limit Self-Exclusion Options 24/7 Support
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Gaming
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Introduction

What is responsible gaming and why does it matter?

TenbiaAt , we believe online gaming is a great source of entertainment — as long as it stays within healthy limits. Responsible Play It means gaming in a way that keeps you aware of your financial limits, time, and mental well-being.

Many people in Bangladesh are now enjoying games on online platforms. However, without the right awareness, gaming can shift from a fun experience to a harmful habit. Tenbia's Responsible Gaming Policy Built for exactly this reason — so every player can enjoy gaming safely, healthily, and with joy.

Gaming should never be your top priority in life. Always put family, work, health, and your social life first. Let gaming be a small part of your entertainment — not a substitute for real life.

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Core principle: Play on Tenbia for fun, not as a reliable source of income. The outcome of every game is entirely random.
Warning

How to recognize signs of problematic gaming

Responsible play The first step is being honest with yourself. If you notice any of the signs below, gaming may be having a negative impact on your life.

01
Spending beyond your budget

You are spending more than your set budget on gaming and diverting money from essential household expenses.

02
Chasing losses by playing repeatedly to win back money

"Chasing Losses" — continuously placing larger bets to try to recover money already lost. This is one of the most common signs of a gaming addiction.

03
Lying About Gaming

Hiding the truth from family or friends about how much time or money you are spending on gaming.

04
Neglecting daily responsibilities

You're neglecting work, studies, or family responsibilities to spend time gaming.

05
Feeling restless when not playing

You feel anxious, irritable, or restless when you're unable to play.

06
Borrowing to Gamble

Borrowing money or taking out loans to fund your gaming is a serious warning sign.

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If you notice these signs in yourself: Take a break immediately and contact our support team. Reaching out for help is a sign of strength, not weakness.
Self-Assessment

Ask yourself — are you playing safely?

Ask yourself the following questions honestly. If most of your answers are "yes," you're enjoying gaming in a healthy way.

1

Do I see gaming as entertainment — not as a way to earn money?

2

Do I stick to a pre-set budget and never go beyond it?

3

Can I accept losses calmly without desperately trying to win them back?

4

Is gaming having no negative impact on my family, work, or social life?

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Can I talk openly with my loved ones about gaming?

6

Is stopping or stepping away from gaming easy for me?

7

Do I ever borrow money or dip into my savings to play?

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Results analysis: If more than 3 of your answers are "no," use our responsible gaming tools and consider taking a break.
Set Limits

How to Set Limits on Tenbia

Tenbia gives you a range of practical tools to take control of your gaming experience. These tools are available directly in your account settings and can be activated at any time.

1
Log in to your account

Log in to your Tenbia account and go to the "Account Settings" section.

2
Open the "Responsible Gaming" Menu

Find the "Responsible Gaming" section within Settings.

3
Choose Your Preferred Limits

Set daily, weekly, or monthly deposit limits, wagering limits, or session time limits.

4
Confirm changes

A confirmation email will be sent once limits are set. Reductions take effect immediately.

5
Review Regularly

Review your gaming history and spending every month. Adjust your limits further down if needed.

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Important: Requests to increase a limit take 24 hours to take effect — this is deliberately built in to prevent emotionally driven decisions.
Self-Exclusion

Self-Exclusion — Taking a Break

If you feel like you need some distance from gaming, TenbiaUse the self-exclusion feature. It is a powerful tool that allows you to take a break from your account for a specified period.

  • Cooling-off period: A temporary break from 24 hours up to 30 days.
  • Short-Term Self-Exclusion: Account suspension from 1 month up to 6 months.
  • Long-term self-exclusion: Exclusion from 6 months up to 5 years.
  • Permanent closure: There is also an option to permanently close your account.
  • No promotional emails or bonus offers will be sent while self-exclusion is active.
  • Reactivating your account before the self-exclusion period ends is not possible.
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To activate self-exclusion: Email us at [email protected] or reach out via live chat. Our team will process your request within 24 hours.
Minor Protection

Keep children and minors protected

Tenbia Strictly for players aged 18+. Minors are completely prohibited from opening an account or playing any games. If you are a parent or guardian, take the steps below to protect your child from online gaming.

  • Install parental control software on your device.
  • Keep your Tenbia login credentials out of reach of children.
  • Change your password regularly and never share it with anyone.
  • Use browser filters to block access to gaming sites.
  • Educate children about online safety and responsible internet use.
  • If you suspect an underage person is using an account, please notify us immediately.
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For Parents: If your child is curious about online gaming, have an open conversation and provide age-appropriate information.
Quick Tips

Healthy Gaming Habits

  • Set time and spending limits before you start playing.
  • Never play when you are upset or under the influence of alcohol.
  • Take at least a 10-minute break every hour.
  • Gaming should never be a substitute for sleep.
  • Value the experience of playing over winning.
  • Once you've reached your set budget for the day, stop and call it a day.
  • Have open conversations with your family about gaming.
Budget Guide

Budget Planning

Set aside a separate gaming budget that you can afford to lose without it affecting your daily life.

of monthly income 5% Maximum

According to expert recommendations, your gaming budget should not exceed 5% of your monthly income.

  • Budget from what remains after bills and savings.
  • Never play with credit card debt or borrowed money.
  • Set aside a portion of any winnings.
Support

Get Support

If you feel you need help, don't hesitate — reach out to us right away.

Live Chat
Available 24/7
Emergency Support
If you're struggling with gaming addiction, seek advice from a mental health professional.
Age Verification

18+ Verification

Tenbia strictly verifies age. A valid ID must be submitted at the time of registration.

National ID Passport Driving Licence
Our Responsible Gaming Tools

Use the tools Tenbia provides to keep you safe — take control of your own gaming experience.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit to prevent overspending.

Session Time Limits

Set a duration for each gaming session. You'll receive an automatic alert when time is up.

Loss Limit

Gaming will automatically stop once you have lost a set amount — protecting you from further losses.

Self-Exclusion

Take a break from your account for anywhere from one week to permanently — your choice, your control.

Gaming History

View your complete gaming and spending history at any time to understand your own patterns.

Real-Time Alerts

Receive instant notifications when you are approaching your set limit — stay informed before it's too late.

General FAQ

No, activating self-exclusion does not affect your account balance in any way. Once the exclusion period ends, you can withdraw your funds as normal. Taking a break from gaming does not mean losing your money.

Decreasing a limit takes effect immediately. However, increasing a limit comes with a 24-hour cooling-off period — this is intentional, to prevent impulsive decisions driven by emotion.

Yes. Tenbia is always ready to point you toward professional support. Reach out to our support team — we'll connect you with the right resources and guidance. Remember, asking for help is a sign of courage.

Contact us immediately at [email protected] or via live chat. We'll verify the account promptly and take the necessary steps. Change your password right away to secure your account.

Log in to your account and go to the "Transaction History" or "Gaming History" section. There you will find detailed records of all deposits, withdrawals, and gaming activity by date.
Start Safe Gaming

Play responsibly,
Have fun

Join Tenbia and enjoy a healthy, safe, and enjoyable gaming experience using our responsible gaming tools.

Register Now Log In
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