Protecting Your Data
Tenbia's Commitment

Tenbia Places the highest priority on your privacy. We believe your personal data belongs solely to you — handling it with the utmost care is a core part of our principles. This Privacy Policy ("Policy") explains how TenbiaHow information is collected, stored, processed, and protected for users of -'s website and app.

When you TenbiaWhen you create an account on -, log in, or use any of our services, it is understood that you have read and agreed to this Privacy Policy in full. For data protection, we follow internationally recognized GDPR guidelines and are committed to keeping your information secure.

Tenbia Only the minimum information necessary to provide our services is collected. We do not gather data beyond what is needed, and we do not use collected data for any purpose other than what it was intended for. A detailed breakdown of the information we collect is provided below.

Tenbia Your data is used only for lawful and specific purposes. Each use has a defined legal basis, and we ensure your information is never used for anything beyond what it was originally collected for.

• Account Management: To create your account, enable login, and keep it secure.
• Identity Verification (KYC): To prevent underage access and guard against money laundering.
• Financial transaction processing: To process deposits and withdrawals.
• Customer Service: For your questions, complaints, and support needs.
• Fraud Prevention: To detect unusual activity and maintain the security of the platform.
• Fulfilling legal obligations: To comply with regulatory authority requirements.
• Service Improvement: For analytics to improve your experience on the platform.
• Promotional Communications: To send you offers and updates only with your consent.

Tenbia Your personal information is never sold or shared with third parties for commercial purposes. However, limited data may be shared in specific situations necessary for operating our services.

• Payment Processors: Only the financial information necessary to process transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant partners. These partners operate under their own privacy policies.
• KYC Verification Partners: Information is shared with designated technology partners for identity verification, who are bound to keep it confidential.
• Law Enforcement Agencies: We may be legally required to share information with the relevant authorities in response to court orders, government directives, or suspected illegal activity.
• Technology Service Providers: Limited data may be shared with trusted technology partners for cloud hosting, data storage, or cybersecurity services.

Tenbia The website uses cookies and similar tracking technologies to enhance the user experience and maintain platform security.

Cookie Types & Purposes:

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Performance Cookies: To analyze page load speed and user navigation, helping us improve the quality of our service.
• Functionality Cookies: To remember your language preference and login details.
• Analytics Cookies: For analyzing platform usage statistics. All such data is processed in a completely anonymized form.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work as intended.

Protecting Your Data Tenbia We follow the highest industry standards. Our security infrastructure is built in multiple layers, so your data stays protected even if any single layer is compromised.

• SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption. When you see the green padlock in your browser, your connection is confirmed secure.
• Data Encryption: All sensitive data stored on our systems is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): OTP-based verification provides an extra layer of security at account login.
• Firewall & DDoS Protection: To keep our servers protected against external attacks.
• Regular Security Audits: Regular penetration testing and security assessments conducted by independent third parties.
• Restricted Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Regular encrypted backups are maintained.

TenbiaAs a - user, you have several important rights regarding your own data. We respect these rights and respond promptly to any request.

To exercise any of these rights, email our support team. We typically respond to requests within 30 days. In some cases, we may be required to retain certain data due to legal obligations — if so, you will be informed.

Tenbia-'s services are strictly for users aged 18 and above. We do not allow minors to create accounts or use the platform under any circumstances.

• Date of birth is verified at registration, and users under 18 are prevented from creating an account.
• Age is verified through identity document checks as part of the KYC process.
• If we become aware that data from a minor has been collected, the account will be immediately closed and all related data will be deleted.
• If you suspect underage activity, contact us immediately — we will act without delay.

Tenbia Data is never stored beyond the time it is needed. Each category of information has a defined retention period.

Once the retention period expires, data is automatically deleted or anonymized in a secure manner so that you can no longer be identified.

Tenbia Reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the methods outlined below.

• A notification will be sent to your registered email address.
• A pop-up notification will appear when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection Team directly.

• 📧 Email: [email protected]
• 💬 Live Chat: Log in to the platform and use the chat option.
• ⏱️ Response Time: Typically within 24 hours.
• 📋 Data Rights Request: Use the subject line "Data Rights Request" in your email.