Tenbia's Terms & Conditions

TenbiaWelcome to -. These Terms & Conditions ("Terms") govern the relationship between you and Tenbiashall be considered a legally binding agreement. It is your responsibility to read these terms in full before using our website, mobile app, or any of our services.

If you Tenbiaby creating an account, logging in, or using our services in any way, you are considered to have agreed to all of these terms and conditions. If you do not agree with any of these terms, please refrain from using our services.

Tenbia's services are only available to users who meet the eligibility requirements listed below. If you do not meet these requirements, you will not be able to use our platform.

• You must be 18 years of age or older. For minors, Tenbia's services are strictly prohibited.
• You must be a resident of a country or region where online gaming is legally permitted.
• You must be of sound mind and are agreeing to these Terms & Conditions of your own free will.
• You may only register one account. If multiple accounts are found under the same person, all of them will be closed.
• If you have previously self-excluded and that period has not yet ended, you will not be able to register a new account.

TenbiaTo open an account on -, you must provide accurate and truthful information. We reserve the right to close any account created with false or misleading details at any time.

• During registration, you will need to provide your real name, date of birth, mobile number, and email address.
• Tenbia KYC (Know Your Customer) verification may be requested at any time. This may require submission of a national ID, passport, or other government-issued documents.
• You are fully responsible for keeping your account password confidential. Do not share your password with anyone.
• Use a strong password to keep your account secure, and update it regularly.
• Please notify us immediately of any unauthorized access to your account.
• Account transfers or sales are strictly prohibited.

TenbiaAll deposits and withdrawals on - are subject to specific rules. We want every financial transaction you make to be fully secure and processed quickly.

Deposit Policy:

• The minimum deposit amount is ৳300 (three hundred BDT).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits are typically credited to your account instantly. If yours hasn't appeared within 15 minutes, please contact support.
• You may only use payment methods registered in your own name.
• Deposits made by third parties are strictly prohibited.

Withdrawal Policy:

• The minimum withdrawal amount is ৳500 (five hundred BDT).
• Withdrawals are typically processed within 15 minutes to 24 hours.
• A wagering requirement must be met before bonus funds can be withdrawn.
• Large withdrawals may be held until KYC verification is complete.
• Tenbia We reserve the right to suspend withdrawals and investigate any suspicious transactions.

Tenbia's bonus and promotion offers are designed to make your gaming experience more enjoyable. However, each bonus comes with specific terms that must be followed.

• The welcome bonus is available to new members only and applies to the first deposit.
• Withdrawing a bonus typically requires meeting a 20x to 30x wagering requirement. Individual terms may apply to each offer.
• Any attempt to claim bonuses using multiple accounts or false information will result in the forfeiture of all bonuses and winnings.
• Bonus offers have an expiry date — any bonus not used within the specified period will be cancelled.
• Tenbia Reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Wagering requirements also apply to winnings from free spins or free bets.

TenbiaAll games on - are powered by RNG (Random Number Generator) technology, which is regularly audited by a third party. This ensures that every outcome is completely random and fair.

• If a game result is voided due to a technical error, the stake for that round will be refunded.
• If your internet connection drops during a game, Tenbia is not liable. However, the game state is saved, and you can resume from where you left off once you reconnect.
• In Live Casino games, the dealer's decision is final and verifiable through camera footage.
• For Sports Betting, stakes will be refunded if an event is cancelled.
• Any winnings resulting from a software bug or technical error will not be considered valid.

TenbiaThe following activities are strictly prohibited to ensure the smooth operation of -'s platform and the protection of all members. Violations may result in account closure and legal action.

• Money laundering or processing of illegal funds.
• Using bots, automated software, or artificial intelligence to play games.
• Creating multiple accounts or operating another person's account.
• Intentionally exploiting system errors or glitches.
• Colluding with other players in an attempt to fraudulently win bets.
• Hacking, malware, or any form of cyberattack on our platform.
• Obscene, threatening, or harassing behavior.
• Operating an account using a false or stolen identity.

Tenbia Protecting your personal information is our top priority. We never sell or share your data with third parties without authorization.

• All your personal and financial information is protected by SSL encryption.
• We use your information solely to provide our services, verify your identity, and meet our legal obligations.
• Information may be shared with relevant authorities when required for legal investigations.
• You can submit a request to our support team to delete or correct your personal information.

For more details, visit our Privacy Policy Read.

Tenbia We reserve the right to temporarily suspend or permanently close your account under the following circumstances.

• If any provision of these terms and conditions is violated.
• If evidence of fraudulent activity or suspicious transactions is found.
• At your request — if you wish to close your account yourself.
• Extended inactivity (more than 12 months).
• For legal or regulatory reasons.

You may also contact our support team at any time to request account closure. You will be given the opportunity to withdraw your verified balance before the account is closed; however, any bonus funds will be forfeited.

Tenbia reserves the right to modify, add, or remove any part of these terms and conditions at any time. Any changes will follow the process outlined below:

• You will be notified of significant changes via email or platform notification.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, please close your account and discontinue use of the service.

If you have any questions, feedback, or complaints regarding these terms and conditions, please get in touch with us. Tenbia-'s support team is available 24/7, every day of the week.

• 📧 Email: [email protected]
• 💬 Live Chat: Log in to the platform and chat with us directly.
• ⏱️ Response time: typically within 1 to 3 hours.

After Filing a Complaint Tenbia An initial response will be provided within 7 business days, with a resolution sought within 30 days.